Store Policies

An order cannot be changed once submitted. We reserve the right to refuse service to anyone for any reason at any time.

WARNING: Products sold on this site contain nicotine, a poisonous and addictive substance. Products sold on this site are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you use a product purchased from us and experience any side effects or possible side effects, stop using the product immediately and consult a physician. Products sold on this site
(a) may be poisonous if orally ingested,
(b) are not smoking cessation products and have not been tested nor guaranteed as such,
(c) are not intended to treat, prevent or cure any disease or condition, and
(d) should be kept out of reach of children and pets.

 

Age Requirement

You must be at least the legal smoking age in your state, city, province or country, whichever is older, to use this site or the Services. In Malaysia the age is 18 years old. If we catch underage customers, we will withhold shipment and will only refund to your parents.

 

PayPal and Major Credit Cards Accepted

  • Secure credit/debit card payments via Paypal Payment Gateway for orders above MYR50 (PayPal account optional)
  • No fees or surcharges
  • Ensure the address on your Paypal's account is as per shipping address prior to making payment or we will cancel your order

Paypal Accepted

 

FPX Internet Banking Payment

Pay securely real-time with BillPlz FPX Payment Gateway. This allows you to make payments using majority of participating banks Internet Banking channel. FPX is available 24 hours daily. However, FPX service is subject to the participating banks' Internet Banking service availability. For example, Maybank2U is unavailable for 1 hour between 12 midnight and 1am.

BillPlz FPX Internet Banking Payment Participating Banks

 

Bank Transfers

We also accept bank in payments via Maybank, CIMB, Public Bank, Hong Leong Bank, RHB and Standard Chartered.

Banks Accepted

 

Bitcoin and Altcoins

We accept Bitcoin, Litecoin & over 40 Altcoins.

Banks Accepted

 

Cash On Delivery

We only provide Cash on Collection at our office in PV128, Setapak, Kuala Lumpur. Please place your order online or over the phone. We'll let you know when your order is ready for collection. All orders are processed sequentially (first in, first out).

 

Self-Collect

Place your order online with Self-collection as delivery method. Self-collection hours are 11-5pm (Mon-Fri) and 1-5pm (Sat) excluding public holidays.

Note that self-collect orders still need to be processed. We process all orders sequentially (postal and self-collection). If you are in a hurry, please check with us before placing an order.

Once your order has been processed, we will notify you. You may then collect your orders within our office hours. Our office is located at PV128, Setapak.

 

Standard Shipping Policy

  • Items are shipped from Kuala Lumpur, Malaysia, Monday to Friday except for Malaysian Public Holidays.
  • Packages are double bubble wrapped to ensure your items arrives safely
  • A tracking number will be sent to you once order is shipped

 

 

Domestic Shipping

Poslaju

  • Flat-rate RM6 (Semenanjung) and RM7 (Sabah/Sarawak/Labuan)
  • Free shipping for orders above RM150 (Semenanjung), RM200 (Sabah/Sarawak/Labuan)
  • Paid orders received before 1pm (GMT+8, Mondays to Fridays) will be shipped same-day. This does not apply for orders containing DIFM e-juices or Easy Mix.
  • Paid orders received before 1pm on Saturday:
    • First Saturday of the month - shipped next day (Sunday)
    • Other Saturdays - shipped on the same day
  • Poslaju delivery typically takes 1 to 3 days (Peninsular) and 2-5 days (Sabah/Sarawak)
  • Shipping times are estimated and not guaranteed

Citylink

  • Cost calculated on check out, RM7 (Semenanjung) and max RM11 (Sabah/Sarawak)
  • Free for orders above RM200 (Semenanjung)
  • Paid orders received before 11am (GMT+8, Mondays to Fridays) will be shipped same-day. This does not apply for orders containing DIFM e-juices or Easy Mix.
  • Note that for Saturdays, Citylink will only process your shipment the following Monday so we would advise customers to use Poslaju instead
  • Citylink typically takes 1 to 3 days (Semenanjung) and 2-5 days (Sabah/Sarawak)
  • Shipping times are estimated and not guaranteed

DHL eCommerce

  • This is an affordable DHL e-Commerce service
  • Cost calculated on check out, max RM8 (Semenanjung) and RM15 (Sabah/Sarawak)
  • Free for orders above RM150 (Semenanjung only)
  • Paid orders received before 11am (GMT+8, Mondays to Fridays) will be shipped out same day. This does not apply for orders containing DIFM e-juices or Easy Mix.
  • Note that for Saturdays, DHL will only process your shipment the following Monday so we would advise customers to use Poslaju instead
  • DHL e-Commerce service typically takes 1 to 4 days (Semenanjung) and 3-5 days (Sabah/Sarawak)
  • Shipping times are estimated and not guaranteed

J&T Express

  • Cost calculated on check out
  • Free for orders above RM150 (Semenanjung)
  • J&T Express does not support shipping of e-cigs to Sabah, Sarawak and Labuan
  • Paid orders received before 1pm (GMT+8, Mondays to Saturdays) will be shipped out same-day. This does not apply for orders containing DIFM e-juices or Easy Mix.
  • J&T Express service typically takes 1 to 3 days (Semenanjung)
  • Shipping times are estimated and not guaranteed

VapeLaju

  • Rates start from RM15 RM10 within Klang Valley
  • Terms and Conditions apply. See VapeLaju for more information

Shipping (Worldwide)

We ship worldwide from Malaysia at competitive rates. To check rates, add your items to the shopping cart. Then view your shopping cart and select Estimate Shipping. Let us know if shipping to your country is not available.

  • Delivery varies depending on your location and shipping service you selected
  • All international shipping includes an online tracking number
  • The prices listed on this website do not include any duty or tax (you are responsible for them)
  • International orders are shipped next business day
  • For shipping to Brunei and Singapore, please contact us first for more information

Shipping times are estimated and not guaranteed. Please remember that there are many factors that can influence delivery times, most of which are out of our control, such as: weather, holidays, customs inspections, and mistakes made by postal carriers. If you do not receive your package within the general time frames listed above, and tracking your package yields no help, please contact us. We will be happy to do our best to locate your order on our end.

Please also note that it is your responsibility to understand the legal status of items sold on this website in your country. If it is determined that your country's customs inspections have refused a package, and it is returned to our distribution center, you will be refunded the amount of your purchase minus a 25% restocking fee. If it is destroyed or discarded by your country's customs office, no refund will be issued.

Registered Parcel ShippingDHL ShippingAramex ShippingEMS ShippingSF Express Shipping

 

Return Policy

Items sold on this website is covered by altSmo’s Standard Return Policy:

  • Returns will only be accepted on unused Dead on Arrival / Defective on Arrival (D.O.A.) items
  • Please contact us within 3 days of delivery. We will not accept D.O.A. items after that
  • We will issue the buyer a Return Merchandise Authorization (RMA)
  • A refund or replacement will be sent out to Buyer once the RMA is received and processed
  • Shipping costs are not refundable
  • Buyer will pay for postage for returning the item

 

Satisfaction Guarantee

If you are unhappy with your purchase for any reason, please contact us first.